Support
Contact PipeLedger before you subscribe, or use the secure support tools included with your subscription. Our standard initial-response target is within one business day.
Before you subscribe or if you can’t sign in
Send product, security, procurement, getting-started, or account-access questions to our support team. This is the public contact channel for prospective customers and anyone who cannot sign in.
Email support@pipeledger.aiPipeLedger subscribers
The secure in-app Communication Hub keeps account-specific support with your organization. Use live support when it is available, or open a tracked ticket at any time. Each request keeps its permanent reference and message history.
Sign in to PipeLedgerWhat to expect
We target an initial response to email requests and Communication Hub tickets within one business day. This is a response target, not a resolution-time SLA. Tracked tickets keep the full conversation together while the team investigates and resolves your request.
Subscribers should use the Communication Hub for organization-specific details and diagnostic evidence.